The Supervisor… Really? (via TriangleAreaRealtor)

I recently had to engage in a transaction with the loss mitigation at the same bank that employs me. You would think there would be an unwritten code that Loan Originators and Loss Mitigation might share but alas, that simply isn’t so.

If you have bad service at a restaurant, you ask to speak with the manager, right? The manager usually makes things right. If you call the cable company and the customer service rep isn’t communicating well with you, you ask to speak with the supervisor. The supervisor is usually eager to help, right? Then why, with short sales, when your negotiator won’t answer the phone or emails, do the front line grunts tell you to call his or her supervisor? … Read More

via TriangleAreaRealtor

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